COVID-19 PROTOCOLS IN OUR CALGARY DENTIST OFFICE

As always, the health and well-being of our patients, dental team members and community remain our priority.  Our goal is to continue to provide you with exceptional dental care, while at the same time strictly following all COVID-19 enhanced infection prevention and protection protocols established by the Alberta Dental Association & College (ADA&C) and Alberta Health Services, with no added COVID-19 equipment/PPE surcharges.  As we all navigate these new and challenging times together, we appreciate your continued patience, understanding and support.

 
 

OUR CALGARY DENTIST'S NEW INFECTION PREVENTION AND PROTECTION PROTOCOLS

Infection control has always been and continues to be a top priority for our Calgary dental practice.  Due to COVID-19, we have added these additional stringent infection prevention and control procedures and guidelines to our Calgary dentist's practice, as recommended by the Canadian Dental Association (CDA), the Alberta Dental Association & College (ADA&C) and Alberta Health Services, including the following:

 
 

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Enhanced Cleaning

The reception area, door handles, countertops, credit card devices and all high touch surfaces are cleaned frequently with appropriate disinfectants.

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No Contact Temperature Taking

All patients and visitors have their temperature taken with a no-contact thermometer at every visit.  Team members take their temperature twice per day.

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Increased PPE 

All patients, staff and visitors must continuous mask wear in non-treatment areas.  Team members wear additional PPE including face shields, gowns, eye protection and hair covers.

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Additional Barriers

A plexi-glass barrier has been added to our reception desk to keep you and our staff safer.  Patients are also asked to wait outside the office until their provider is ready for them.  

 
 

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Aerosol Control

We have installed HEPA filtration units in every dental operatory to increase the number of air exchanges per hour.  We have also installed new high volume suction systems to reduce aerosols.

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Multiple Screenings

All patients and visitors are screened for COVID-19 symptoms prior to entering the office.  Team members are screened for COVID-19 symptoms daily.

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Frequent Hand Disinfecting

Patients and visitors are required to disinfect their hands upon entering and leaving the office.

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Social Distancing

Patient appointments, as well as check-in and check-out times, are spaced out to maintain appropriate social distancing at all times.

 
 

ARE YOU A HIGH RISK PATIENT?  WE HAVE SPECIAL DENTAL APPOINTMENT TIMES AND A FULLY ENCLOSED DENTAL SUITE TO KEEP YOU SAFER.

For patients who are considered to be at high risk such as those over the age of 65 or those who are immunocompromised, upon request, our Calgary dental office has special appointment times available where there are fewer patients and team members in the office.  We also have a fully enclosed dental operatory available to minimize any outside aerosols as much as possible.

 
 

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OUR NEW COVID-19 SCREENING PROTOCOLS

  1. On the day PRIOR to your appointment, please follow the link below to complete and submit your Pre-Screening COVID-19 Patient Consent Form.  Please complete and submit this form by no later than 5:00 pm one day prior to your appointment:    COVID-19 Screening Form

  2. On the SAME DAY as your appointment, in order to minimize contact, please print out and complete at home the COVID-19 Screening Form that has been emailed to you and bring it with you to your appointment.  If you do not have a printer, you may complete the form upon arrival at our Calgary dentist's office.

  3. Please note: In order to keep you, other patients and our dental team members as safe as possible, only patients with an appointment, a guardian accompanying a minor or a caregiver accompanying a patient will be permitted into the office.  Anyone accompanying a patient in these circumstances will be asked to also complete a COVID-19 Screening Form and will have their temperature taken prior to entering the office.  

 
 

These infection control guidelines are recommended by the Canadian Dental Association (CDA), the Alberta Dental Association & College (ADA&C) and the Government of Canada. If you have any questions or concerns about our protocols, please let any one of our team members know.

 
 
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Before Your Dental Appointment

  • You will be asked to complete two screening forms - one on the day prior to your apppointment and one on the day of your dental appointment.  On these forms, you will be asked to report any signs or symptoms of COVID-19, including fever, shortness of breath, dry cough, headache, runny nose or loss sense of smell and taste.

  • You will also be asked if you have tested positive for COVID-19 or are caring for or live in the same household as someone who has tested positive for COVID-19, whether you are awating the results of a COVID-19 test or whether you have been identiified as a close contact of someone who has tested positive for COVID-19. 

  • We ask that you kindly arrive 10 minutes early for your apppointment so that we may complete your COVID-19 screening and address and questions or concerns you may have.  We also ask that you kindly bring and wear your face mask to our dental office. If you do not have a face mask, we will provide you with one.     

  • The front door of our Calgary dental office generally remains locked so that we can maintain proper social distancing in our Calgary dentist's office.  Please call us from your vehicle or knock at our front door and one of our friendly and helpful team members will welcome you into our office when your provider is ready for you.

  • As always, your operatory will be cleaned and disinfected thoroughly.  High-touch surfaces in the dental practice, including those in the reception area, will be regularly disinfected.

Complete Your Form

 
 

During Your Dental Appointment

  • You will be asked to disinfect your hands prior to entering the dental office.

  • You will be asked to wear your face mask prior to entering the dental office.

  • Upon your arrival, one of our Calgary dentist team member's will take your temperature with a no-contact thermometer.  

  • All of our dental team members, including non-clinical members, will be wearing masks and other personal protection equipment.

  • We have taken every measure to ensure social distancing in common areas and have placed a physical barrier at the reception desk. 

  • Physical contact with materials, including pens and paperwork, will be limited. All pens, countertops and credit card machines are sanitized between patients.

  • Please dispose of any waste prior to entering our dental office, including any empty drink bottles, gloves and used tissues.

  • You may experience additional equipment, including intraoral and extraoral high volume evacuation during treatment.

  • Your provider may change treatment procedures in an effort to reduce aerosol exposure. For example, your dental hygienist may primarily use a hand scaler, with ultrasonic scaling only used in select patients and/or areas.  Teeth polishing will also only be done in select patients and/or areas in order to reduce aerosol exposure.

 
 

After Your Dental Appointment

  • You will be escorted to the reception area where social distancing will be maintained for your safety. 

  • When leaving, you will be given the opportunity to disinfect your hands once again.

  • As always, please let us know if there is anything further we can do to ensure that your visit with our Calgary dental office is as pleasant and efficient as possible.  Let's make your smile last a lifetime! 

 

Dentist Near Me: Our Calgary Dentist's Location & Directions (in Kensington/Sunnyside/Hillhurst) 

 

We'd Love to Hear From You!

Please fill out the form below and we will contact you shortly. Dr. Thompson will happily work around your schedule and accepts emergency and new patients. You can also call us at 403.283.4252.

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